Corporate Social Responsibility

AT THE HEART OF SKYCITY’S BUSINESS LIES A COMMITMENT TO CORPORATE SOCIAL RESPONSIBILITY (CSR). WE ARE COMMITTED TO SHOWING LEADERSHIP IN THIS AREA.

OUR SUSTAINABILITY

At SkyCity, we recognise that sustainability is critical to all levels of our business and operations. Part of being a responsible business is understanding the impacts arising from our operations. The aim of this understanding is to enable positive impacts to be fostered and negative impacts to be at the very least mitigated and ideally abated. This is particularly true when there is potential for harm to either people or the environment.

At SkyCity, we need to continually focus on our social licence to operate - as, in the casino industry, we have to try harder than most to justify our place in society. SkyCity is committed to maintaining the highest levels of sustainability objectives and practices, with priority given to minimising the impacts associated with problem gambling as an area of primary focus.

Our sustainability initiatives are focused on doing good for our customers, our employees, our communities, our suppliers and our environment. Our objective is to ensure that our strategic decisions strengthen the communities we operate in and provide environments and opportunities for our customers, suppliers and staff to enjoy, to be entertained and to be safe.

Here are our six CSR pillars:

Corporate Social Responsibility

SkyCity Entertainment Group

Claire Walker

Chief People and Culture Officer


Highlights

Winner of Diversity & Inclusion Leadership Award at 2018 Deloitte Top 200 Awards

New Zealand’s most comprehensive Host Responsibility programme.

Extensive sports and community sponsorship programmes.

41 percent of participants in our leadership development programmes were women.

Rainbow Tick accredited across all sites in New Zealand

Workplace Refuge Endorsement from the Women’s Refuge, 2018

First hospitality company in Oceania to commit to the Science Based Targets initiative

500

TONNE OF FOOD WASTE DIVERTED

FROM LANDFILL TO BECOME COMPOST AT SKYCITY AUCKLAND IN FY18

95%

ENERGY-SAVINGS IN LIGHTING

THROUGH INSTALLATION OF LED LIGHTS AT SKYCITY AUCKLAND

$51.2

MILLION DONATED

BY SKYCITY COMMUNITY TRUSTS SINCE 1996

24/7

INTERACTION WITH CUSTOMERS

ON MAIN GAMING FLOOR IN AUCKLAND WITH NEW DEDICATED CUSTOMER SERVICE AMBASSADORS


An Award-Winning Business

We are proud to be recognised for the contributions we make to the community, the ongoing development of our staff and as industry leaders.

SKYCITY AUCKLAND

  • Auckland Youth Employer of the Year 2016, ATEED Young at Heart Awards
  • Innovative Youth Employer 2015, ATEED Young at Heart Awards
  • Silver Commended, YWCA Equity Awards 2015
  • Best Entertainment and Tourism campaign (Chinese New Year), New Zealand Marketing Awards
  • Best Fundraising Campaign, large site (Firefighter Sky Tower Stair Challenge), Romero Awards for International Casino Marketing
  • Best Large Casino Promotion (Chinese New Year), Romero Awards for International Casino Marketing
  • TripAdvisor Travellers’ Choice Award 2016 - SkyCity Grand Hotel, SkyCity Hotel and Sky Tower
  • World Travel Awards – Winner of Australasia’s Leading Casino Resort 2014 - 2017
  • Both SkyCity Grand Hotel and SkyCity Hotel are Enviromark accredited
  • Auckland Youth Employer of the Year 2016, ATEED Young at Heart Awards
  • Innovative Youth Employer 2015, ATEED Young at Heart Awards
  • Silver Commended, YWCA Equity Awards 2015
  • Best Entertainment and Tourism campaign (Chinese New Year), New Zealand Marketing Awards
  • Best Fundraising Campaign, large site (Firefighter Sky Tower Stair Challenge), Romero Awards for International Casino Marketing
  • Best Large Casino Promotion (Chinese New Year), Romero Awards for International Casino Marketing
  • TripAdvisor Travellers’ Choice Award 2016 - SkyCity Grand Hotel, SkyCity Hotel and Sky Tower
  • World Travel Awards – Winner of Australasia’s Leading Casino Resort 2014 - 2017
  • Both SkyCity Grand Hotel and SkyCity Hotel are Enviromark accredited

SKYCITY HAMILTON

  • Westpac Waikato Business Excellence Awards – Hospitality and Tourism Business of the Year
  • Stage One of City Co-Op was a finalist in the Property Councils ‘We are Waikato’ Awards
  • Westpac Waikato Business Excellence Awards – Hospitality and Tourism Business of the Year
  • Stage One of City Co-Op was a finalist in the Property Councils ‘We are Waikato’ Awards

SKYCITY ADELAIDE

  • July 2016 - City Award Best Established Restaurant for Sean’s Kitchen
  • Employer of the Year award at the South Australia Training Awards
  • July 2016 - City Award Best Established Restaurant for Sean’s Kitchen
  • Employer of the Year award at the South Australia Training Awards

5 Sustainability Pillars

OUR CUSTOMERS

At our core, SkyCity is a provider of casino entertainment. The promotion of responsible gaming and safe consumption of alcohol are topics at the heart of our business.

We take our responsibilities to minimise risk and harm from problem gambling very seriously.

 

OUR HIGHLIGHTS:

  • Deployed facial recognition technology across all SkyCity's land-based casinos to assist in identifying excluded customers

  • Commenced operation of a predictive algorithm risk model at the SkyCity Hamilton casino to assist in identifying players who may be at risk from gambling harm by analysing loyalty data

  • Implemented 'Live View' system technology at the SkyCity Auckland and SkyCity Hamilton casinos to assist in identifying continuous play on electronic gaming machines

  • Increased host responsibility training for SkyCity Auckland Customer Service Ambassadors - a front line customer service team whose role is to engage and build rapport with customers with an emphasis on host responsibility

  • The SkyCity Auckland and SkyCity Hamilton casinos participated in Gambling Harm Awareness Week in New Zealand - with treatment and public health stakeholders stationed within the casino environs to create awareness of problem gambling and access to support and treatment networks.

We voluntarily exceed what is required of us on a number of fronts.

OUR PEOPLE

As a major employer with over 3,800 staff, we know that taking care of our people is the key to creating a great place to work. We are committed to providing our employees with sustainable career paths at SkyCity and want our staff to grow their careers with us.

 

 OUR HIGHLIGHTS:

  • Launched 'SkyCity FLEX', a new flexible working framework

  • Held the SkyCity Diversity and Inclusion Conference, attended by 170 people leaders from across the SkyCity business

  • Sponsored the 2019 Rainbow Excellence Awards

  • Awarded the 2019 Rainbow Tick Training and Development Award for SkyCity's Transition Support Framework, a transgender employee framework and tool kit

  • Finalist in the 'Employer of Choice' category at the 2019 New Zealand Tourism Awards

  • Announced as a Platinum winner in the 'Best Learning and Development Project - Leadership Capability' category at the 2019 LearnX Asia Pacific Awards for SkyCity's Tahuna Te Ahi programme

  • Launched refreshed employee values

  • Developed and implemented employee pulse surveys

  • Continued to focus on improving our health and safety performance against our four health and safety goals set out in our Group Health and Safety Strategy for 2019-2021

Our workplaces are stable, fair and fun.

Our Communities

Our aim is to create value in our business and in the communities in which we operate.

We understand that to do this we need to engage meaningfully with our communities, listen to their critical needs and expectations, and respond through developing meaningful community partnerships and by taking action to address key issues in our operations.

OUR HIGHLIGHTS:

  • Helped to raise more than $325,000 for Leukaemia & Blood Cancer New Zealand through the Step Up Sky Tower Stair Challenge

  • Contributed a total of $3.7 million to the four New Zealand SkyCity Community Trusts for distribution to communities in the Auckland, Waikato, and Queenstown Lakes regions - of which $1.9 million was distributed in the financial year ended 30 June 2020, including $1 million in an extraordinary grant round by the SkyCity Auckland Community Trust to four organisations focused on reducing the impact of the COVID-19 pandemic in their communities

  • Welcomed the 50th young person into Project Nikau, SkyCity's youth employment programme focused on offering employment, training and a career path to young people from disadvantaged backgrounds

  • Continued our sponsorship of First Foundation, the Gateways Programme and TupuToa as part of SkyCity's ongoing commitment to youth employment

WE ARE PROACTIVE IN OUR BID TO SUPPORT LOCAL COMMUNITIES.

Our SUPPLIERS

We can leverage our relationships with other organisations to promote positive outcomes in areas of impact such as anti-corruption, responsible political advocacy, fair competition and promoting social and environmental responsibility in our supply chain.

 

OUR HIGHLIGHTS:

  • Agreed and commenced delivery of a 24-month Ethical and Responsible Sourcing Strategy Roadmap

  • Presented SkyCity's ethical sourcing strategy to the New Zealand Climate Leaders Collation in October 2019 

  • Finalist in the 2020 New Zealand CFO Awards for 'Finance Team Contribution to ESG Initiatives' 

  • Announced our commitment to only use cage free eggs across our New Zealand sites by September 2020 (delayed due to COVID-19)

  • Focused on utilising local suppliers for the SkyCity Adelaide expansion project 

  • Developed a Modern Slavery Statement

  • Implemented technology to enable greater analysis of procurement spend

Our procurement practices emphasise relationships and trust.



Our Environment

We are dedicated to growing in a sustainable manner with a commitment to environmental sustainability as a foundation for successful economic, social and cultural development.

OUR HIGHLIGHTS:

  • 379kg of food donated to Kaivolution in FY19 and a total of 2,647kg since March 2015 (not assured)
  • 314 tonnes of food waste collected from all SkyCity Auckland kitchens and commercially composted offsite to be used on New Zealand soils to aid the horticulture industry (assured)
  • Measured, audited and verified SkyCity’s carbon footprint for FY15–FY18 through the Certified Emissions Measurement and Reduction Scheme programme operated by Enviro-Mark Solutions
  • Submitted to the Science Based Targets (SBT) initiative, a partnership between CDP, the United Nations Global Compact, the World Resources Institute and the World Wildlife Fund, to set science-based reduction targets from our FY15 base year
  • SkyCity was the first hospitality business in Oceania to set science-based targets to help keep the rise in global temperature to well below 2°C
  • SkyCity will be among the first major New Zealand companies to go carbon neutral, achieving carbon neutrality across our New Zealand sites in 2019
  • The Sugar Club developed New Zealand’s first ever low carbon menu in partnership with Enviro-Mark Solutions and WWF New Zealand and included a ‘low carbon icon’ into the restaurant menu
Our commitment to the environment is fundamental.

SkyCity New Zealand is Carbon Neutral

SkyCity New Zealand is officially Carbon Neutral, a key milestone in our long-term climate change journey.

To become carbon neutral, SkyCity has measured its total New Zealand emissions, 10,119 tonnes of carbon (tCO2e) and 2,747 (tCO2e) in flights and has offset these emissions by purchasing carbon credits from Enviro-mark Solutions at a total cost of $86,938.

The carbon credits will go towards significant international projects, funding a solar farm in India and solar cooktops for 48,000 households in China.

But offsetting is only a small part of our on-going sustainability journey.

SkyCity is the first Oceania hospitality business to set science-based targets to help keep the rise in global temperatures to well below 2°.

We are working hard to achieve these science-based targets and have reduced our scope 1 and 2 emissions from energy use by 13% with a target of 38% by 2030.

To achieve our climate ambitions, SkyCity have set up a Green Fund, sourced from an internal carbon levy of $25 per tonne of carbon we emit, paid for by our precincts in Auckland, Hamilton and Queenstown. The proceeds will go to both offset our carbon emissions and towards the Green Fund, to fund emission reduction projects around the SkyCity business

SkyCity employees are also encouraged to offset their personal carbon footprint, which will be matched dollar-for-dollar by SkyCity to go into the Green Fund.

To further highlight our commitment, the Sky Tower lights have been turned off until mid-December, to be replaced with LED light bulbs which will reduce energy consumption by 10%

For us, small initiatives add up to make a big difference

Here are the projects we have undertaken in FY19 that make a considerable impact to our emissions, as well as the environment and community










21%

Waste sent to landfill has been reduced by 21% since 2015

379kg

SkyCity has donated 379kgs of food in FY19

314

tonnes

314 tonnes of food that couldn’t be donated was commercially composted

12

house holds

The SkyCity Auckland Casino has been optimised to significantly reduce energy consumption – saving the equivalent of the annual average emissions of 12 households so far.

1

million

Plastic straws have been removed from SkyCity in the past year. SkyCity Queenstown were the first to make the change and now only plant-based straws can be found at any SkyCity precinct.

We are saving on single use plastic bottles in our hotels, conventions and in some of our restaurants by offering wine and beer on tap

Lights in our Hamilton car park are now LED

We have upgrading our chillers in the Auckland mainsite to be more energy efficient

Our Moo2Shampoo scheme means all hotel amenities in our Auckland hotels are made from recycled SkyCity milk bottles