At SkyCity, we recognise that sustainability is critical to all levels of our business and operations.
Our sustainability initiatives are focused on doing good for our customers, our employees, our communities, our suppliers, our environment and our shareholders. Our objective is to ensure that our strategic decisions strengthen the communities we operate in and provide environments and opportunities for our customers, suppliers and staff to enjoy, to be entertained and to be safe.
In 2016, after engaging with both internal and external stakeholders on which sustainability issues were most relevant to SkyCity’s business, we adopted our first set of sustainability goals, priority actions and targets and developed a materiality matrix to identify a set of priority impact areas and issues for the business. This framework was subsequently refined in 2018 to incorporate global trends and local market conditions in our approach to, and assessment of, risks and opportunities, culminating in a refreshed set of sustainability pillars.
SkyCity has also developed and adopted a new three-year sustainability implementation plan for FY23 – FY25 which reflects the priority sustainability activity underpinning our new integrated business strategy. We continue to focus on embedding our sustainability framework and strategy into all levels of the organisation and in the way SkyCity operates. As part of this implementation plan, SkyCity will report on its progress in relation to sustainability priorities, objectives and activities against its integrated business strategy from FY23 onwards rather than against the previous sustainability pillars.
Expanded our New Zealand host responsibility training programme to include a virtual module for ‘Level 2’ training and scenario-based training for customer facing teams
Further enhanced our re-entry processes with the introduction of mandatory pre-commitment plans for re-entry customers at SkyCity’s New Zealand casinos
Updated the internal data used to support the Focal algorithm with the latest behavioural criteria
Upgraded iTrak, SkyCity’s customer relationship management (CRM) tool for host responsibility
Continue to enhance and further embed a culture of customer care within SkyCity
Maximise the use of existing host responsibility technologies across all SkyCity properties and investigate new technologies entering the market
Develop an effective technological solution to monitor uncarded gaming play
Continued alignment of host responsibility practices across the SkyCity casinos
Nominated as a finalist in the Diversity and Inclusion Leadership Award at the 2021 Deloitte Top 200 Awards for Te Roopū Māori o SkyCity
Achieved Gender Tick and Rainbow Tick reaccreditation
Launch of the Good Yarn mental health literacy programme
Ensure Group implementation of our five-year Health, Safety and Wellbeing Strategy Plan into FY23 and reduce our injury frequency rates and injury management costs
Enhance and build the health and safety risk management capability of our people
Continue our focus on closing SkyCity’s gender and ethnic pay gaps and on the representation of women and ethnic minorities in our leadership teams
Make progress towards ensuring the SkyCity Adelaide employee population reflects South Australia with a target of 1.49% of employees identifying as Aboriginal or Torres Strait Islander
Retain employees by offering access to career paths within SkyCity, targeting 40%+ of vacancies filled internally
100% of eligible employees have completed mandatory compliance training requirements
SkyCity Hamilton continued its support of women’s sports by sponsoring the women’s cricket team, the Northern Spirit, and netball team, Waikato Bay of Plenty Magic
SkyCity contributed a total of $3.0 million to the SkyCity Community Trusts for distribution to community groups and organisations in the Auckland, Waikato, and Queenstown Lakes regions
Welcomed the 50th young person into Project Nikau, SkyCity's youth employment programme focused on offering employment, training and a career path to young people from disadvantaged backgrounds
Continued our sponsorship of First Foundation, the Gateways Programme, and TupuToa as part of SkyCity's ongoing commitment to youth employment
Onboard up to 60 new rangatahi (young people) through the Project Nikau Academy and support our existing Project Nikau cohort to develop their career paths at SkyCity
Continue our collaboration with the SkyCity Community Trusts through funding programmes that support rangatahi, and the provision of services that meet community wellbeing and resilience needs
Key SkyCity Adelaide suppliers joined the EcoVadis programme
Modern slavery training rolled out across key stakeholders in the business
We are dedicated to growing in a sustainable manner with a commitment to environmental sustainability as a foundation for successful economic, social and cultural development.
FY22 PERFORMANCE HIGHLIGHTS
FY23 FOCUS AREAS: