SKYCITY
Responsible
Gambling

WE VOLUNTARILY EXCEED WHAT IS REQUIRED OF US ON A NUMBER OF FRONTS. WE HAVE MADE EXCELLENT PROGRESS IN DEMONSTRATING JUST HOW SERIOUSLY WE TAKE OUR RESPONSIBILITIES.

Responsible Gambling

We take our responsibilities as a host very seriously and each of our properties has a robust Host Responsibility Programme in place. Our commitment in this space reflects our international operations with the highest standards applied to safeguard each of our communities.

We partner with local experts and support agencies to ensure we have the resources in place for harm minimisation and prevention.

Staff training

  • All SKYCITY staff complete training about the responsible service of alcohol, problem gambling awareness and the promotion of responsible gambling.

Preventing and minimising gambling harm

  • SKYCITY works closely with problem gambling service providers to assist in providing support to customers and others affected by gambling problems.
  • Our casinos offer extensive information for customers about exclusion options and referral details to problem gambling support services, including gambling help-lines and face-to-face counselling organisations.

Promoting safe and enjoyable gaming environments

  • SKYCITY takes all practicable steps to ensure underaged persons do not enter our gaming areas. In New Zealand, the minimum age for entry to our casinos is 20 years. In Australia, it is 18 years.
  • Any person who is abusive or threatening to staff or other customers, causing conflict, or is otherwise unpleasant, may be escorted from the premises. 
  • Intoxicated persons will be stopped from entering our premises.  
  • Customers suspected of loan sharking or engaging in other undesirable behaviour will be required to leave SKYCITY.
  • SKYCITY casinos provide non-smoking areas in excess of or in accordance with national or local legislation.
  • SKYCITY promotes a neat and tidy standard of dress.

Responsible Gambling

Auckland

SKYCITY Auckland Host Responsibility


Signs and Symptoms

SKYCITY is committed to promoting responsible gaming behaviour.

We recognise that problems can and do arise for a small percentage or our customers. We are committed to support them and their families. If someone, you care about shows signs or symptoms of problem gambling, we are able to help.

The signs and symptoms of problem gambling include:

  • Gambling makes home life unhappy
  • Feeling sad or unhappy after gambling
  • Trying to win back losses
  • Gambling to escape worry or trouble
  • Changing sleeping or eating habits due to gambling
  • Borrowing to finance gambling
  • Considering committing or actually committing an illegal act to finance Considering harming yourself as a result of gambling
We partner with local experts and support agencies to ensure we have the resources in place for harm minimisation and prevention.

How Can We Help?

Each of our SKYCITY casino websites provides specific information about how we help through our world-leading Host Responsibility Programmes. To get effective support in your local community, see your local casino’s website.